Terms & Conditions

Withdrawal and Return Conditions
The BUYER may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, within 14 (fourteen) days from the date of delivery of the product for the sale of goods to himself or to the person/organization at the address indicated. Expenses arising from exercising the right of withdrawal belong to the SELLER, excluding legal exceptions.
2. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail or e-mail to the relevant addresses of the SELLER within 14 (fourteen) days.
3. In case the right of withdrawal is exercised,

a. The invoice of the product delivered to third parties other than the BUYER or to the BUYER (if the invoice of the product to be returned is issued in the name of a legal entity/merchant, it must be sent together with the return invoice issued by the legal entity/merchant when returning it. The order whose invoice is issued in the name of the legal entity/merchant Refunds cannot be completed unless a RETURN INVOICE is issued.)
b. Refund form; In order for the BUYER to exercise his/her right of withdrawal, he/she must fill out the refund form sent to him/her with the product and deliver the product to the cargo/transportation company together with the return form. BUYER reserves the right to make a declaration of withdrawal other than the return form.
c. The products to be returned must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.
4. The SELLER is obliged to return to the BUYER the total price collected, including the delivery costs of the goods to the BUYER, if any, within 14 (fourteen) days from the date of receipt of the notice of withdrawal. If the SELLER does not make an offer to take back the goods upon receipt of the notice of withdrawal, the BUYER must send the goods back to the SELLER through the cargo/transportation company that made the first delivery to the SELLER within 10 (ten) days from the date on which he/she notified that he/she has exercised his/her right of withdrawal.
5. If there is a decrease in the value of the product or a return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. The right of withdrawal cannot be exercised in cases where the product is damaged.
6. If the campaign limit amount set by the SELLER falls below the campaign limit due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
7. The BUYER has accepted that he/she cannot exercise his/her right of withdrawal in accordance with the 1st paragraph of Article 15 of the Distance Contracts Regulation in the following cases:
a) Goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider,
b) Goods prepared in line with the wishes or personal needs of the consumer,
c) Goods that can quickly deteriorate or expire,
ç) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Those whose return is not suitable for health and hygiene reasons,
d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,
e) Books, digital content and computer consumables presented in physical form, if the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods,
f) Periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement,
g) Services related to accommodation, goods transportation, car rental, food and beverage supply and utilization of free time for entertainment or recreation, which must be carried out on a certain date or period,
g) Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer,
h) Services started to be performed with the approval of the consumer before the right of withdrawal expires.
8. If the BUYER wishes to return any product from the order subject to the campaign within the scope of the right of withdrawal, the SELLER will make the refund payment by deducting the amount reflected in the basket as a discount amount from the returned product price.